Return Policy

When Can I Return a Product?

Returns are only accepted at the moment of delivery — while the courier is still present at your door.

Once the courier has left, no returns or exchanges will be accepted under any circumstances.

How to Inspect Your Order at Delivery

When your order arrives, please take a moment to inspect it before the courier leaves. Check:

Packaging — Ensure the outer packaging is intact and undamaged
Seal — Verify the product seal is fully intact and untouched
Box — Check the box from the outside for any visible defects

Important: Inspection must be done from the outside only. Do not open, break, or damage the seal during inspection.

When Are Returns NOT Accepted?

The courier has already left your location
The product seal has been opened, broken, or damaged in any way
The product has been used or sprayed

An opened seal means the product cannot be returned — no exceptions. This rule exists to protect every customer from receiving a previously opened or tampered product.

Why This Policy?

We know this policy may seem strict, but it exists for one reason — you.

Every customer deserves a product that is sealed, untouched, and genuine. By ensuring no opened products are returned or resold, we guarantee that what you receive is always in perfect, original condition.

We appreciate your trust in Civet. Transparency and authenticity are our promise to you — always.